Specialist Outsourcing Recruitment By English Speakers

Аутсорсинг в България

Outsourcing is a business practice in which services or job functions are transferred to a third party to traditionally save costs. Top Skills Recruitment are outsourcing recruitment specialists in Bulgaria.

Companies may choose to outsource services onshore (within their own country), nearshore (to a neighbouring country), or offshore (to a more distant country).

Bulgaria is well-suited to attract outsourcing companies due to the language and IT skills within the country – especially in new graduates.

Business process outsourcing (BPO) is an overall term for the outsourcing of a specific business process task, such as payroll.

Within BPO there are several subcategories such as:

  • Information Technology Outsourcing (ITO). Outsourcing here ranges from infrastructure to software development, maintenance, and support.
  • Knowledge Process Outsourcing (KPO). The outsourcing of such information related business activities requires a talent pool with expertise, analytical and technical skills.
  • Legal Process Outsourcing (LPO). Outsourcing legal support is an opportunity for corporations to lower costs and free up resources.
  • Human Resources Outsourcing (HRO). Activities like recruiting, training of personnel, tracking goals, payroll, etc. are transferred to an external HR service provider.

Outsourcing Recruitment Specialists in Bulgaria.

The outsourcing sector in Bulgaria is expected to generate 9.2% of the GDP in 2022 with a forecast of a turnover of EUR 4.8 billion. Full-time employees in BPO are expected to reach 80,000 by 2022.

Bulgaria is the outsourcing destination of choice for many European counties. Indeed, recently the World Bank chose Sofia as its second global outsourcing centre.

Bulgaria has mainly focused on ITO, but outsourcing is moving into a wider range of sectors including marketing, sales, fintech, accounting, and human resources.

The early years of outsourcing required employees speaking two languages but now this has increased to include engineering and business skills. Sofia University, the oldest and most prestigious in the country, has recently set up a master’s Programme focused on outsourcing.

Why Is Bulgaria a Popular Outsourcing Destination?

Different Types of Business Outsourcing in Bulgaria


ITO can range from discrete, easily defined components, such as software development or QA testing to the IT whole set up.


A new trend in Bulgaria is the development of LPO. The most serious obstacle is the difference in national civil legal systems. However, this is not expected to influence most of the LPO work, as the CEE region has already been labelled as the forerunner in multilingual patent outsourcing.


KPO is still the least developed segment of the outsourcing sector in Bulgaria with estimated share of 10% of the local market. Expected growth within this segment is anticipated since it provides much larger rates of profit margin.


Human resource outsourcing refers to a process in which the employer transfers responsibilities for HR functions to the external provider which performs these tasks for the company including:

Outsourcing Recruitment Specialists in Bulgaria

If you require any help in setting up your outsourcing operation please contact Top Skills the Outsourcing Recruitment Specialists in Bulgaria.