Customer Service jobs for English speakers

Обслужване на Клиенти с Английски

Customer Service jobs for English speakers in Bulgaria – the representatives assist clients, in making purchases and addressing any problems with products and services across the whole business lifecycle.

Customer service departments in Bulgaria are seeking motivated, committed, and trustworthy applicants who enjoy interacting with others and are prepared to join their amiable, upbeat teams in a demanding environment where everyone is providing excellence in the customer experience sector.

Duties of a Typical Customer Service Agent

A customer service representative’s time is spent doing things like: 

  • Greeting clients and responding to their inquiries about the company, its procedures, and its goods and services.
  • Resolving any issues consumers have with their goods and services, including granting refunds or swaps and setting up repairs. 
  • Recommending goods and services and processing them for clients.

Consumer Assistance Position Description

To give consumers top-notch service on every call, you must be an energetic, results-driven person with a positive approach toward customer service.

A “people person” with a “penchant to deliver for the customer” is required, as is taking ownership of the call, and genuinely making a difference in a fast-paced atmosphere. Your dedication to learning, cross- and up-selling skills, and customer service are crucial. The position may require you to:

  • Manage customer interactions 
  • Interact with customers through various channels 
  • Respond to all incoming requests and address customers’ problems promptly 
  • Log all necessary interaction details as directed 
  • Redirect requests in accordance with established processes and gather all necessary information 
  • Follow company policies when managing incoming and outgoing interactions with the ability to resolve and close issues 
  • Escalating issues or unresolved queries to the Team Leader or Supervisor as directed

Customer Service Agent Requirements

Some of the abilities needed to work as a customer support agent include the following:

  • Previous experience working in a contact centre, business centre, or sales environment. 
  • Ability to cross-sell, link-sell, and connect with customers to promote opportunities. 
  • Be computer savvy with a working knowledge of Microsoft packages and the ability to pick things up quickly. 
  • Have a solid understanding of the web and browsing to find results. 
  • A proven ability to multitask. 
  • Capability to work under pressure and always remain calm and diplomatic. 
  • Good English language skills.
  • Ability to work shifts, weekends, and holidays depending on business needs.
  • Excellent written, verbal, and listening skills.
  • Advanced customer service abilities, problem-solving and analytical thinking.
  • Experience with ticketing systems. 
  • Valid Bulgarian work permit.
  • Interested in emerging technologies.

Qualifications for Customer Service jobs for English speakers

A customer care agent may need to possess the following qualifications:

  • Bachelor’s degree is preferred.
  • Advanced level in decision making and comprehension.
  • Comfortable working in situations that frequently contain grey areas. 
  • Availability for overtime when the project requires it. 
  • Advanced level of decision-making and comprehension. 
  • Excellent work ethics. 
  • Goal-oriented, driven, team player. 
  • Independent worker who can prioritise tasks and manage time effectively.

Principal Duties of a Customer Service Representative

The responsibilities of an English Customer Service Representative may include: 

  • Act as the first point of contact for all the English callers.
  • Respond and record customer inquiries raised through inbound calls, chats and emails. 
  • Maintain solid customer relationships with English speaking customers abroad by handling questions with speed and professionalism. 
  • Troubleshoot and resolve common technical problems. 
  • Delight customers with your knowledge and expertise to exceed their expectations. 
  • Participate in day-to-day operations with cross-functional teams. 
  • Perform reviews and research to provide excellent support. 
  • Attain daily productivity goals while maintaining quality standards. 
  • Refine tools and processes around daily workflow, and maintain documentation for management reporting. 
  • Open to working overtime as necessary 
  • Enhance tools and apps using user input and your own innovative ideas
  • Depending on your interests and qualifications, take on additional jobs and interesting projects, e.g., managing customer reviews, ensuring customer satisfaction, ensuring the quality of customer service, and optimising internal processes.
  • Optimize processes when it comes to solving customer requests. 
  • Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level.
  • Making sure that responses meet and surpass the predetermined benchmarks for response speed, response quality, and customer satisfaction.
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