{"id":4691,"date":"2024-02-26T09:38:34","date_gmt":"2024-02-26T07:38:34","guid":{"rendered":"https:\/\/www.topskills-bg.com\/rabota\/customer-experience-associate-with-english-office-based\/"},"modified":"2024-06-19T11:18:48","modified_gmt":"2024-06-19T08:18:48","slug":"customer-experience-associate-with-english-office-based","status":"publish","type":"rabota","link":"https:\/\/www.topskills-bg.com\/en\/jobs\/customer-experience-associate-with-english-office-based\/","title":{"rendered":"Customer Experience Associate with English (office based)"},"content":{"rendered":"<p>For our customer &#8211; a quickly-evolving international company, we are looking for a <strong>Customer Experience Associate with English<\/strong><\/p>\n<p><strong>Requirements:<br \/>\n<\/strong><\/p>\n<ul>\n<li><strong>High school Diploma<\/strong><\/li>\n<li><strong>Based in Sofia<\/strong><\/li>\n<li><strong>Proficiency in English<\/strong><\/li>\n<li><strong>Excellent computer literacy<\/strong><\/li>\n<li><strong>Ability to work on flexible \u0430nd late\/night shifts<\/strong><\/li>\n<li>Experience in a relevant customer support role is not essential but would be a plus<\/li>\n<li>Ability to communicate effectively with people at all levels both inside and outside the company, and should have strong written and verbal communication skills<\/li>\n<li>Excellent organizational skills, decision making skills, effective problem solving skills, as well as skills to work independently and in a team<\/li>\n<\/ul>\n<p><strong>Responsibilities:<\/strong><\/p>\n<ul>\n<li>Manages incoming contacts from existing or potential customers<\/li>\n<li>Initiates outbound contacts to existing or potential customers<\/li>\n<li>Identifies and assesses customers\u2019 needs to achieve satisfaction<\/li>\n<li>Resolves product or service problems by clarifying the customer&#8217;s request, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution<\/li>\n<li>Follows communication procedures, guidelines and policies, covering interactions with both internal and external customers<\/li>\n<li>Meets personal\/team targets<\/li>\n<li>Maintains customer records by updating account information<\/li>\n<li>Recommends potential products or services to management by collecting customer information and analyzing customer needs<\/li>\n<li>Prepares product or service reports by collecting and analyzing customer information if required<\/li>\n<li>Works with their line manager and all respective functions to ensure proper customer service is being delivered<\/li>\n<\/ul>\n<p><strong>Conditions:<\/strong><\/p>\n<ul>\n<li>Additional health insurance<\/li>\n<li>Discounts in different shops\/restaurants<\/li>\n<li>2 different sport card providers<\/li>\n<li>20-25 days paid leave, based on tenure + 1 day for birthday and work anniversary<\/li>\n<li><strong>Office based<\/strong><\/li>\n<li>Flexible working hours <strong>with late or night shifts<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Are you ready to take your career to the next level? <strong>Send your CV in English!<\/strong><\/p>\n","protected":false},"author":10,"featured_media":3725,"template":"","ezitsi":[438],"obrazovanie":[467],"nivo":[471,472],"gradove":[475],"dyrzhavi":[562],"zaetost":[587],"umeniya":[],"kategorii":[593],"class_list":["post-4691","rabota","type-rabota","status-publish","has-post-thumbnail","hentry","ezitsi-english","obrazovanie-secondary-education","nivo-entry-level","nivo-junior","gradove-sofia-en","dyrzhavi-bulgaria-en","zaetost-full-time","kategorii-contact-centers-and-business-services"],"_links":{"self":[{"href":"https:\/\/www.topskills-bg.com\/en\/wp-json\/wp\/v2\/rabota\/4691","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.topskills-bg.com\/en\/wp-json\/wp\/v2\/rabota"}],"about":[{"href":"https:\/\/www.topskills-bg.com\/en\/wp-json\/wp\/v2\/types\/rabota"}],"author":[{"embeddable":true,"href":"https:\/\/www.topskills-bg.com\/en\/wp-json\/wp\/v2\/users\/10"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.topskills-bg.com\/en\/wp-json\/wp\/v2\/media\/3725"}],"wp:attachment":[{"href":"https:\/\/www.topskills-bg.com\/en\/wp-json\/wp\/v2\/media?parent=4691"}],"wp:term":[{"taxonomy":"ezitsi","embeddable":true,"href":"https:\/\/www.topskills-bg.com\/en\/wp-json\/wp\/v2\/ezitsi?post=4691"},{"taxonomy":"obrazovanie","embeddable":true,"href":"https:\/\/www.topskills-bg.com\/en\/wp-json\/wp\/v2\/obrazovanie?post=4691"},{"taxonomy":"nivo","embeddable":true,"href":"https:\/\/www.topskills-bg.com\/en\/wp-json\/wp\/v2\/nivo?post=4691"},{"taxonomy":"gradove","embeddable":true,"href":"https:\/\/www.topskills-bg.com\/en\/wp-json\/wp\/v2\/gradove?post=4691"},{"taxonomy":"dyrzhavi","embeddable":true,"href":"https:\/\/www.topskills-bg.com\/en\/wp-json\/wp\/v2\/dyrzhavi?post=4691"},{"taxonomy":"zaetost","embeddable":true,"href":"https:\/\/www.topskills-bg.com\/en\/wp-json\/wp\/v2\/zaetost?post=4691"},{"taxonomy":"umeniya","embeddable":true,"href":"https:\/\/www.topskills-bg.com\/en\/wp-json\/wp\/v2\/umeniya?post=4691"},{"taxonomy":"kategorii","embeddable":true,"href":"https:\/\/www.topskills-bg.com\/en\/wp-json\/wp\/v2\/kategorii?post=4691"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}