{"id":6877,"date":"2025-07-18T12:03:16","date_gmt":"2025-07-18T09:03:16","guid":{"rendered":"https:\/\/www.topskills-bg.com\/?post_type=rabota&#038;p=6877"},"modified":"2025-08-27T10:54:45","modified_gmt":"2025-08-27T07:54:45","slug":"6877","status":"publish","type":"rabota","link":"https:\/\/www.topskills-bg.com\/en\/jobs\/6877\/","title":{"rendered":"Senior Technical Services Specialist \u2013 Portfolio Division"},"content":{"rendered":"<p>Our client has established a new Technology Support Center in Sofia, dedicated to providing enterprise-level support to customers around the globe.<\/p>\n<p><strong>Role Overview:<\/strong><\/p>\n<ul>\n<li>\u00a0Provide advanced technical support to enterprise customers via chat, phone, and email<\/li>\n<li>Troubleshoot complex technical issues, including scenario reproduction and root cause analysis\u00a0Collaborate closely with Product Engineering teams to identify product defects and support patch testing<\/li>\n<li>\u00a0Accurately document customer interactions, troubleshooting steps, and solutions in the CRM system<\/li>\n<li>\u00a0Contribute to the Knowledge-Centered Service (KCS) approach by creating and maintaining high-quality knowledge base content<\/li>\n<li>Support team development by mentoring colleagues and sharing expertise to enhance overall team capabilities<\/li>\n<\/ul>\n<p><strong>Role Requirements:<\/strong><\/p>\n<ul>\n<li>Strong troubleshooting and diagnostic skills, including log and dump analysis<\/li>\n<li>Solid logical thinking and problem-solving abilities<\/li>\n<li>Experience with Linux and Windows administration<\/li>\n<li>Familiarity with databases (PostgreSQL, Oracle, MS SQL)<\/li>\n<li>Knowledge of virtualization tools (Hyper-V, VMware, Proxmox)<\/li>\n<li>Understanding of networking (IP stack) and security protocols (HTTPS, VPN, TLS, firewalls)<\/li>\n<\/ul>\n<p><strong>What\u2019s In It for You:<\/strong><\/p>\n<ul>\n<li>Enjoy a flexible hybrid work model: 3 days in the office, 2 days from home<\/li>\n<li>Receive monthly food vouchers worth 200 BGN<\/li>\n<li>Benefit from 20 days of paid annual leave<\/li>\n<li>Thrive in a dynamic, supportive team culture that values continuous learning and professional growth<\/li>\n<li>Be part of a brand-new tech center and help build something impactful from day one<\/li>\n<li>Collaborate with global enterprise clients and work with cutting-edge security technologies<\/li>\n<li>Ready to bring your skills to the next level and make a global impact?<\/li>\n<\/ul>\n<p><em>Apply now and let\u2019s talk!<\/em><\/p>\n<p><em>Only short-listed candidates will be contacted.<\/em><\/p>\n<p>License for recruitment for Bulgaria: \u2116 2399 \/ 15.11.2017.<br \/>\nLicense for administration and protection of personal data issued: \u2116 432025 \/ 23.10.2017<\/p>\n","protected":false},"author":20,"featured_media":6879,"template":"","ezitsi":[438],"obrazovanie":[],"nivo":[474],"gradove":[850,475],"dyrzhavi":[562],"zaetost":[587],"umeniya":[],"kategorii":[592],"class_list":["post-6877","rabota","type-rabota","status-publish","has-post-thumbnail","hentry","ezitsi-english","nivo-senior","gradove-hybrid-en","gradove-sofia-en","dyrzhavi-bulgaria-en","zaetost-full-time","kategorii-it"],"_links":{"self":[{"href":"https:\/\/www.topskills-bg.com\/en\/wp-json\/wp\/v2\/rabota\/6877","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.topskills-bg.com\/en\/wp-json\/wp\/v2\/rabota"}],"about":[{"href":"https:\/\/www.topskills-bg.com\/en\/wp-json\/wp\/v2\/types\/rabota"}],"author":[{"embeddable":true,"href":"https:\/\/www.topskills-bg.com\/en\/wp-json\/wp\/v2\/users\/20"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.topskills-bg.com\/en\/wp-json\/wp\/v2\/media\/6879"}],"wp:attachment":[{"href":"https:\/\/www.topskills-bg.com\/en\/wp-json\/wp\/v2\/media?parent=6877"}],"wp:term":[{"taxonomy":"ezitsi","embeddable":true,"href":"https:\/\/www.topskills-bg.com\/en\/wp-json\/wp\/v2\/ezitsi?post=6877"},{"taxonomy":"obrazovanie","embeddable":true,"href":"https:\/\/www.topskills-bg.com\/en\/wp-json\/wp\/v2\/obrazovanie?post=6877"},{"taxonomy":"nivo","embeddable":true,"href":"https:\/\/www.topskills-bg.com\/en\/wp-json\/wp\/v2\/nivo?post=6877"},{"taxonomy":"gradove","embeddable":true,"href":"https:\/\/www.topskills-bg.com\/en\/wp-json\/wp\/v2\/gradove?post=6877"},{"taxonomy":"dyrzhavi","embeddable":true,"href":"https:\/\/www.topskills-bg.com\/en\/wp-json\/wp\/v2\/dyrzhavi?post=6877"},{"taxonomy":"zaetost","embeddable":true,"href":"https:\/\/www.topskills-bg.com\/en\/wp-json\/wp\/v2\/zaetost?post=6877"},{"taxonomy":"umeniya","embeddable":true,"href":"https:\/\/www.topskills-bg.com\/en\/wp-json\/wp\/v2\/umeniya?post=6877"},{"taxonomy":"kategorii","embeddable":true,"href":"https:\/\/www.topskills-bg.com\/en\/wp-json\/wp\/v2\/kategorii?post=6877"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}