What will you be doing?
• Pro-active calls with B2B customers from the IT industry in order to close deals/ increase revenue
• Maintain accurate customer master record including licenses, software and service contract expiration dates; shipping address; updating customer contact information in the CRM or other available tools required by the business
• Manage areas of focus to meet set targets and with regard to maintaining the existing customer base and revenue.
• Answers customer inquiries via e-mail or phone calls to fulfill requests for information and resolution of basic/standard issues or sales inputs within the defined SLA.
• Manages relationships with designated contacts (i.e. purchasing agents) in efforts to grow sales and maintain a business partnership
To be successful you need to have:
• Fluency in French and English (С1)
• Sales or Customer service experience will be a plus
• Knowledge of professional, effective telephone techniques and customer care.
• Knowledge of Excel and Word.
• Excellent communication skills
• Ability to work as a team member
The company offers:
• Bonus system
• Additional health insurance + Dental & Optical care, Hospital & Pregnancy care
• Multisport card
• Food vouchers & Transport Allowance
• Referral and baby bonus
• Paid holiday days increasing in time
• Career growth and development – internal and external trainings, language courses
• Free access to LinkedIn Learning Platform
Are you ready to take your career to the next level? Send your CV in English!
License for recruitment for Bulgaria: № 2399 / 15.11.2017.
License for administration and protection of personal data: № 432025 / 23.10.2017
Keywords: Account Manager/ French/ Акаунт мениджър/ Френски