Top Skills Recruitment is an international recruitment agency, which has been successfully connecting the ones looking for a job with the ones having an excellent job offer for a few years now. We are a team of professionals with many years of experience in the HR field. We always put the client in the heart of what we do – whether it be a job applicant, a Bulgarian or a foreign business company.

We always make sure our job opportunities are something not to be missed! That’s why we would like to introduce you to our clients who are an established companies with Service Centers based in Sofia.

Fortunately, they have an open positions for a Treasury Support Analyst that call your name, so don’t wait anymore! Apply now!

Treasury Support Analyst you will:

  • Act as first layer of functional support orientating user’s requests and incidents (received via Service NOW); liaising with finance community
  • Qualify user tickets, by documenting each one, solve directly or provide guidance to technical teams into solution to implement
  • Actively participate in building the functional support tools (Incident workflow & templates, shared knowledge database, etc.)
  • Prepare documentation and continuously update existing one (user guides, FAQs, training materials) and maintain user knowledge database
  • Build user network and manage user community (through new user onboarding, trainings, newsletters, incident review meetings, etc.)
  • Actively participate in project closure transition to run (training to new user on Support model and processes), in collaboration with project team
  • Monitor processes & interfaces, and report on associated KPIs
  • Maintain log of issues and work proactively with key users in defining corrective / improvement solutions

Experience and expertise:

  • Bachelor’s Degree required:  in Business Administration / Economics / Systems strongly preferred
  • At least 3/4 years of experience working with Accounting/Treasury systems as Power user or system’s Functional manager
  • Experience with TMS and ERP applications
  • Strong analytical skills required
  • Strong synthesis skills required, including capacity/appetite to formalize (using pack office tools in expert mode)
  • Strong experience on treasury and accounting process design and best practices
  • Knowledge of QUANTUM and TRAX is a plus
  • Knowledge of Microsoft POWER BI is a plus
  • Knowledge of VBA is a plus
  • Excellent command of English – both written and verbal

In return, the company will offer you:

  • Excellent remuneration package
  • Lots of social benefits: 25 days annual paid leave, additional health insurance, life insurance, food vouchers, transportation allowance, sport card
  • Standard working hours
  • Hybrid working policy
  • Great office location

If you are interested in this position, please send us your CV in English.
All applications will be treated as strictly confidential.
Only short-listed candidates will be contacted.

License for recruitment for Bulgaria: № 2399 / 15.11.2017.
License for administration and protection of personal data issued: № 432025 / 23.10.2017.

Keywords: SAP/ Accounting/ Finance/ Customer Support/ English