Top Skills Recruitment is an international recruitment agency, which has been successfully connecting the ones looking for a job with the ones having an excellent job offer for a few years now. We are a team of professionals with many years of experience in the HR field. We always put the client in the heart of what we do – whether it be a job applicant, a Bulgarian or a foreign business company.

We always make sure our job opportunities are something not to be missed! That’s why we would like to introduce you to our clients who are an established companies with Service Centers based in Sofia.

Fortunately, they have an open positions for a Technical Account Manager that call your name, so don’t wait anymore! Apply now!

As a Technical Account Manager you will:

  • Serve as a customer advocate and support management coordination point for Vendor enterprise support
  • Management and coordination of critical enterprise issues (in coordination with other Vendor team members)
  • Provide advice and recommendations, based upon Vendor documented technical information and best practices for effective lifecycle planning, deployment, administration, and support of Vendor products across the enterprise
  • Provide proactive and customer-relevant communications on malware, vulnerabilities, Vendor product technical information, and strategic product plans
  • Deliver periodic issue status reviews and Executive Summary Reports outlining Vendor technical support activities, achievement of success against agreed benchmarks, and other relevant information to inform enterprise customer management
  • Maintain a high-level technical awareness and competency regarding the planning and administration of Vendor products in line with security industry practices
  • Works with Sales team to identify opportunities for growth in the client environment 

Experience and expertise:

  • Minimum two years’ applicable experience in relationship or customer management in a Enterprise technical environment with named or dedicated accounts
  • Experience in management of technical projects requiring coordination of various resources for successful outcome
  • High-level management knowledge of data security hardware, software, networking, and management platforms with an understanding and emphasis on deployment planning, troubleshooting, upgrading, integration, and maintenance of client/server operations
  • German and English fluency required

In return, the company will offer you:

  • Fun and fast-paced Enterprise work environment
  • Continuous learning and development
  • Competitive salary
  • Excellent social benefits package
  • Promote-from-within advancement opportunities
  • Great office locations
  • Work from Home Flexibility

If you are interested in this position, please send us your CV in English.

All applications will be treated as strictly confidential.
Only short-listed candidates will be contacted.

License for recruitment for Bulgaria: № 2399 / 15.11.2017.
License for administration and protection of personal data issued: № 432025 / 23.10.2017.

Keywords: Technical Support/ Customer Support/ German/ Немски/ Product Support/ IT Support/ Management