Top Skills
Recruitment is a recruitment agency established by professionals with years of
experience in Business Process & IT Outsourcing. Our higher aim is to find
and bring out the best in our candidates so they can land their desired job and
at the same time deliver high standard services to our clients. We assist
people in their quest for the right career opportunity.

We’re searching for a Real-Time Analyst who will monitor,analyze and be responsible for monitoring all queues in real time


You will be
responsible for:

Monitoring
all queues in real-time ensuring KPI goals are being met.

·         Intraday reporting on the current day’s
performance.

·         ✔ Monitoring and manages agents’ working schedule adherence and
productivity, makes necessary updates

·        
Maintaining a daily/weekly tactical plan according to volumes in all
lines of business.

·         ✔ Understanding the numbers in-depth, validates the data to ensure accuracy.

·        ✔ Participating in ad-hoc projects as directed by the line manager.

W

What you“ll need to have to get this job?..

    Bachelor degree;

    ✔ High proficiency in English;

    ✔ 1+ year(s) of experience in a similar role;

    ✔ Excellent customer service mindset;

    ✔ Availability to work on shifts;

    ✔ Hands-on experience in using a variety of communication channels;

    ✔ Experience with RTA or WFM tools;

    ✔ Analytical skills and attention to detail;


    What we will give you?…

     Attractive compensation package; 

     Responsibilities from Day 1 with limitless possibilities;

    ✔ Dynamic environment and be part of an international team;

    ✔ Get to be involved in developing a brand-new product from scratch alongside a talented team.

    If you are interested in this position, please send us your CV in English.

    All applications will be treated as strictly confidential.
    Only short-listed candidates will be contacted.


    License for recruitment for Bulgaria: № 2399 / 15.11.2017.
    License for administration and protection of personal data: № 432025 / 23.10.2017

    Key words: Customer Experience Real-Time Analyst / English/ Английски/