a Team Lead with English to support our global client’s increasing
expect from you:
– Comply with
basic management responsibilities and ensure the normal execution of CS
– Advise and
supervise the team members when dealing with their job responsibilities and
specific assigned tasks
– Ensure that
the team is always informed of new changes
monthly shift patterns and schedules. If necessary, prepare a temporary
scheduling plan (in case of delays or other unforeseen circumstances)
staffing level and coverage (extra shifts, sick leave, etc.);
compliance with predefined KPIs and provide feedback on their adequacy over
makes you suitable?
to work on Day/Night shifts
experience with team management
– Ability to
undertake independent responsibility, work closely with management, and meet
knowledge of communication channels (phone, email, live chat, Social Media; hands-on
practice with Slack, Zendesk, etc. is an advantage) and ability to work with MS
service attitude, ability to actively and effectively follow up and respond to
– Ability to work
in a dynamic environment and be part of an international team
to arrange shifts flexibly (day/night shifts)
– Be a part
of a talented team and develop new products from scratch
If you are
interested in this position, please send us your CV in English.
applications will be treated as strictly confidential.
short-listed candidates will be contacted.
Recruitment has License № 2399 valid from 15.11.2017