We’re hiring
a Team Lead with English to support our global client’s increasing


What we
expect from you:

– Comply with
basic management responsibilities and ensure the normal execution of CS

– Advise and
supervise the team members when dealing with their job responsibilities and
specific assigned tasks

– Ensure that
the team is always informed of new changes

– Prepare
monthly shift patterns and schedules. If necessary, prepare a temporary
scheduling plan (in case of delays or other unforeseen circumstances)

– Supervise
staffing level and coverage (extra shifts, sick leave, etc.);

– Monitor
compliance with predefined KPIs and provide feedback on their adequacy over


makes you suitable?

– Willingness
to work on Day/Night shifts

– Previous
experience with team management

– Advanced
English (C1)

– Ability to
undertake independent responsibility, work closely with management, and meet
all objectives

– Good
knowledge of communication channels (phone, email, live chat, Social Media; hands-on
practice with Slack, Zendesk, etc. is an advantage) and ability to work with MS

– Customer
service attitude, ability to actively and effectively follow up and respond to


What you’ll

– Attractive

– Ability to work
in a dynamic environment and be part of an international team

– Possibility
to arrange shifts flexibly (day/night shifts)

– Be a part
of a talented team and develop new products from scratch


If you are
interested in this position, please send us your CV in English.

applications will be treated as strictly confidential.

short-listed candidates will be contacted.


Top Skills
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