Top Skills Recruitment is a recruitment agency established by professionals with many years of
experience in Business Process & IT Outsourcing. Our higher aim is to find and bring out the
best in our candidates so they can land their desired job and at the same time deliver high
standard services to our clients. We assist people in their quest for the right career opportunity.

As CRM (Salesforce) Business Analyst you will have the exciting opportunity to be
the go-to person for the robust Salesforce CRM ecosystem. Emphasis will be on working with
internal SMEs/Managers/Developers on developing new and improving existing workflows and

Primary Responsibilities:
• Be a first point of contact for new feature requests and changes to existing
features, including conducting research to reach optimal solutions
• Create user stories for feature development, including documenting technical
specifications, acceptance criteria, and test cases
• Collaborate with Developers, Administrators, and business stakeholders to refine
user stories ahead of development and/or configuration
• Partner with Developers and Administrators to design, build, test, and deploy
platform solutions for business stakeholders
• Communicate project deliverables, project and development timelines, and
feature-related information to team members, stakeholders, and management
• Collaborate with business subject matter experts to assess business processes and
identify opportunities to transfer processes to the Salesforce platform and/or
optimize existing processes within the platform
• Master customization and automation functions to enable FXCM to provide
outstanding client service through excellent automated solutions
• Gather and analyze data to help identify automation opportunities, determine
feature deliverables, and gauge success of implemented solutions
• Oversee user acceptance testing for major features and projects to ensure quality
software delivery
• Work closely with CRM management to understand product roadmap and
deliver excellent features based on a prioritized list of feature requests
• Manage several projects simultaneously to help move product roadmap forward
• Facilitate meetings with team members and business stakeholders to move
feature delivery and projects forward
• Create and maintain project and feature documentation, including project scope,
key decisions, risks, lessons learned, process workflows, and relevant
feature/process knowledge capture
• Master Jira and Confluence to ensure up-to-date documentation, with automation
implemented to automate documentation where appropriate
• Provide both internal and external training on CRM features, processes, releases,
and products
• Ensure platform security is embedded into all solutions as part of refinement
• Manage access and permissions through User Setup, Roles and Role Hierarchy,
Profiles, Permission Sets, Public Groups, and Queues, Sharing Rules, and
• Assist with configuration and declarative development, including object, page
layout, flow, workflow, approval process, profile, permission set, and role

• English at a professional level (written and verbal)
• 3+ years of experience as a software business analyst or relevant experience
• Strong attention to detail, with great analytical, problem-solving, collaboration,
and communication skills
• Experience working in a dynamic Agile project delivery environment;
Experience with Scrum preferred
• Excellent written and oral communication skills, with an ability to coordinate
between a variety of business roles and personalities
• Willingness to learn/grow with Salesforce’s ever-changing environment
• Hands-on experience administering and developing Salesforce instances and
working with Salesforce related apps is a plus
• Engineering, Computer Science, or programming background is a plus
• Experience managing a small team is a plus
• Business Process Optimization/Management experience strongly preferred
• Familiarity with Confluence and Jira is a plus

If you recognize yourself, do not hesitate to send us your CV in English.

All applications will be treated as strictly confidential.

Only short-listed candidates will be contacted.

License for recruitment for Bulgaria: № 2399 / 15.11.2017.
License for administration and protection of personal data issued: № 432025 / 23.10.2017