Тop Skills Recruitment is a recruitment agency established by professionals with many years of experience in Business Process & IT Outsourcing. Our higher aim is to find and bring out the best of our candidates so they can land their desired job and at the same time deliver high standard services to our clients. We assist people in their quest for the right career opportunity.


We are hiring Technical Team Lead with German for our client – an established company with office based in Sofia.


Description:

  • Be accountable for monitoring team performance and support traffic
  • Maintaining support KPIs to measure overall performance of the team and provide foundation of continuous improvement
  • Supervision and leadership of the German support team
  • Collaboration with the team manager in building team structure that aligns to the strategic development of the business
  • Identify, design and deliver training session based on the team’s need to support their growth
  • Collaborate with members of different teams across the organization to exchange knowledge, provide valuable feedback, and direct the growth of product and services
  • Build solid relationship with clients, anticipating their needs and proactively attending to their issues
  • Handle customer escalations 


TOP candidate has:

  • Fluency in German and advanced skills in English
  • People management experience and leadership skills
  • Track record of outstanding performance in technical support, process improvement, and operational excellence
  • Experience leading high-scale projects or leading/supervising a high performance team
  • Experience with KPI management and reporting
  • Experience with BI tools
  • Strong client and results orientation
  • A broad technical curiosity with proven problem-solving and troubleshooting skills
  • Ability to communicate effectively in verbal and written form with internal teams and management, and with customers
  • Ability to prioritize and address multiple tasks in a dynamic work environment


The offer:

  • Standard working hours – Monday-Friday
  • Competitive remuneration
  • Nice and friendly multicultural atmosphere
  • Excellent social benefits package and bonuses



Start your new chapter and APPLY NOW!