Our client has established a new Technology Support Center in Sofia, dedicated to providing enterprise-level support to customers around the globe.
Role Overview:
- Provide advanced technical support to enterprise customers via chat, phone, and email
- Troubleshoot complex technical issues, including scenario reproduction and root cause analysis Collaborate closely with Product Engineering teams to identify product defects and support patch testing
- Accurately document customer interactions, troubleshooting steps, and solutions in the CRM system
- Contribute to the Knowledge-Centered Service (KCS) approach by creating and maintaining high-quality knowledge base content
- Support team development by mentoring colleagues and sharing expertise to enhance overall team capabilities
Role Requirements:
- Strong troubleshooting and diagnostic skills, including log and dump analysis
- Solid logical thinking and problem-solving abilities
- Experience with Linux and Windows administration
- Familiarity with databases (PostgreSQL, Oracle, MS SQL)
- Knowledge of virtualization tools (Hyper-V, VMware, Proxmox)
- Understanding of networking (IP stack) and security protocols (HTTPS, VPN, TLS, firewalls)
What’s In It for You:
- Enjoy a flexible hybrid work model: 3 days in the office, 2 days from home
- Receive monthly food vouchers worth 200 BGN
- Benefit from 20 days of paid annual leave
- Thrive in a dynamic, supportive team culture that values continuous learning and professional growth
- Be part of a brand-new tech center and help build something impactful from day one
- Collaborate with global enterprise clients and work with cutting-edge security technologies
- Ready to bring your skills to the next level and make a global impact?
Apply now and let’s talk!
Only short-listed candidates will be contacted.
License for recruitment for Bulgaria: № 2399 / 15.11.2017.
License for administration and protection of personal data issued: № 432025 / 23.10.2017
