Our client is a company, set up by young and motivated professionals with proven expertise in the Immigration Services, based in Sofia.
Key Responsibilities:
- Communicate with key clients via phone, email, WhatsApp, and through CRM systems
- Handle more complex inquiries, ensure customer satisfaction, and maintain long-term relationships
- Monitor and manage client accounts, including documentation and status updates
- Collaborate with other internal teams to ensure seamless service delivery
- Track and report customer cases to ensure quick and professional resolution
Required Qualifications & Skills:
- Strong command of both English and Spanish
- Excellent verbal communication and active listening abilities
- Proven experience in customer support
- Comfortable using digital tools, including WhatsApp and video conferencing
- Self-motivated, goal-driven, and capable of working independently
- Strong organizational skills and keen attention to detail
- Adaptable, coachable, and open to ongoing feedback and development
The offer:
- Bonus system
- Access to Multisport card
- Career growth through internal promotions
- Paid onboarding training
- Referral bonuses for successful hires
- Modern office with relaxation zone, games, and PlayStation 5
- Monthly team games and office celebrations
- On Mondays and Thursdays, the working hours are from 12:30 PM to 8:30 PM
- On Tuesdays, Wednesdays, and Fridays – from 10:00 AM to 6:00 PM
- Office-based role
If you meet these qualifications and are ready for an exciting opportunity, we’d love to hear from you! Apply now with your CV in English.
All applications will be treated as strictly confidential.
Only short-listed candidates will be contacted.
License for recruitment for Bulgaria: No 2399 / 15.11.2017
License for administration and protection of personal data: No 432025 / 23.10.2017
