We are looking for new team member to join our client team.
Your Responsibilities:
- Respond promptly and effectively to customer inquiries regarding the client’s platform
- Work collaboratively with cross-functional teams such as Customer Success, Product, and Engineering
- Help improve and optimize customer support workflows and processes
- Translate content between German and English for website, product, and knowledge base localization
- Take initiative in solving customer issues and proactively suggest enhancements to improve the overall customer experience
Requirements:
- Proficiency in both German and English, with excellent written communication skills
- Previous experience in customer support or technical support roles
- Willingness to work in shifts, including occasional night shifts
- Comfortable providing support primarily through email-based communication
- Ability to work in a hybrid model, with most work done remotely from a home office
The Offer:
- 25 days of paid vacation to recharge and relax
- Access to a sports card to support your active lifestyle
- Additional health insurance provided after the probation period
- Competitive salary with clear growth opportunities within the company
- Comprehensive onboarding and induction programs
- Opportunities to collaborate across diverse, professional teams
- Employee recognition programs and performance-based rewards
- Free German language courses to support your development
- Full coverage of certification program costs to advance your skills
- Team events and company-sponsored gatherings to keep the culture strong
If you meet these qualifications and are ready for an exciting opportunity, we’d love to hear from you! Apply now with your CV in English.
All applications will be treated as strictly confidential.
Only short-listed candidates will be contacted.
License for recruitment for Bulgaria: No 2399 / 15.11.2017
License for administration and protection of personal data: No 432025 / 23.10.2017
