For our customer – a quickly-evolving international company, we are looking for a Customer Experience Associate with English
Requirements:
- High school Diploma
- Based in Sofia
- Proficiency in English
- Excellent computer literacy
- Ability to work on flexible аnd late/night shifts
- Experience in a relevant customer support role is not essential but would be a plus
- Ability to communicate effectively with people at all levels both inside and outside the company, and should have strong written and verbal communication skills
- Excellent organizational skills, decision making skills, effective problem solving skills, as well as skills to work independently and in a team
Responsibilities:
- Manages incoming contacts from existing or potential customers
- Initiates outbound contacts to existing or potential customers
- Identifies and assesses customers’ needs to achieve satisfaction
- Resolves product or service problems by clarifying the customer’s request, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution
- Follows communication procedures, guidelines and policies, covering interactions with both internal and external customers
- Meets personal/team targets
- Maintains customer records by updating account information
- Recommends potential products or services to management by collecting customer information and analyzing customer needs
- Prepares product or service reports by collecting and analyzing customer information if required
- Works with their line manager and all respective functions to ensure proper customer service is being delivered
Conditions:
- Additional health insurance
- Discounts in different shops/restaurants
- 2 different sport card providers
- 20-25 days paid leave, based on tenure + 1 day for birthday and work anniversary
- Office based
- Flexible working hours with late or night shifts
Are you ready to take your career to the next level? Send your CV in English!
