German-Speaking Support Expert

Employment: Full-time
City: Hybrid, Sofia
Salary: 2500 BGN
- 3100 BGN
/ month

Information

  • Категория
    Contact centers and business services
  • Образование
    Bachelor’s degree, Secondary education
  • Ниво
    Entry-level, Junior, Mid-level

Description

As a German-Speaking Support Expert, you’ll be the frontline ambassador for German-speaking customers, providing top-notch assistance and resolving inquiries promptly.

Your key responsibilities will include:

  • Managing incoming customer inquiries via phone, email, and chat in German
  • Delivering precise and accurate information, resolving issues, and presenting effective solutions
  • Ensuring high levels of customer satisfaction through friendly, efficient, and empathetic assistance
  • Collaborating with internal teams to escalate complex issues and ensure prompt resolutions
  • Offering insights and suggestions to enhance our customer support methodologies and tools

Requirements:

  • Proficient in both written and spoken German and English
  • Exceptional communication and interpersonal skills
  • Strong problem-solving abilities with a customer-centric mindset
  • Previous experience in customer support or a related field is advantageous
  • Ability to thrive in a fast-paced environment and adapt to evolving priorities

Perks and Benefits:

  • Competitive salary with performance-based bonuses
  • Comprehensive training programs to enhance your skills and career development opportunities
  • An inclusive and supportive work culture that values teamwork and innovation
  • Health benefits, wellness programs, and other employee perks

Ready to make a difference in customer support while utilizing your language skills? We’re excited to hear from you! Please send us your CV in English.

License for recruitment for Bulgaria: № 2399 / 15.11.2017
License for administration and protection of personal data: № 432025 / 23.10.2017

Skills

Recruiter

Дияна Петрова

Diyana Petrova

  • Phone: +359 896 719 324

Apply

Upload CV (doc, docx or pdf)

Similar jobs

German-English Tech Support

We are looking for new team member to join our client team. Your Responsibilities: Respond promptly and effectively to customer inquiries regarding the client’s platform Work collaboratively with cross-functional teams such as Customer Success, Product, and Engineering Help improve and optimize customer support workflows and processes Translate content between German and English for website, product, […]

Employment: Full-time
City: Hybrid, Sofia

Fund Accountant 

Our client is a private debt fund manager, looking for a Fund Accountant to join their team in Bulgaria. Key Responsibilities:   Finance: Manage the day-to-day relationship with fund administrators Oversee capital calls and distribution processes Review invoices, accruals, and monthly/quarterly NAVs Develop performance metrics and support internal reporting Handle intragroup expense reconciliations and fund accounts payable […]

Employment: Full-time
City: Fully remote

Client relations specialist with Italian and English

We are looking for new team members to join our clients’ teams. Requirements: Customer-focused mindset High school diploma or equivalent Keen attention to detail and precision in all responsibilities Capable of working independently as well as collaboratively in a team Strong communication abilities Fluency in Italian Advanced proficiency in English Our Client’s offer: Fully paid […]

Employment: Contract, Full-time
City: Hybrid, Sofia

Account Representative with German or Malaysian

For our client, financial services firm that offers a wide variety of products aimed at both individual and institutional investors – we are searching Account Representative. Key Responsibilities: Contribute to growing company’s client base by reaching out to leads, guiding them through account setup, and ensuring a smooth onboarding process Handle client inquiries via chat, […]

Employment: Full-time
City: Sofia

Счетоводител

За наш клиент – счетоводна кантора, търсим Счетоводител с богат опит, който да осъществява счетоводно обслужване на клиенти. Основни задължения: Обработка на първични и вторични счетоводни документи. Контрол върху правилното оформяне и попълване на всички реквизити в първичните документи и приложения към тях. Организиране и осъществяване на счетоводната отчетност съгласно счетоводната политика на фирмата и счетоводните стандарти. […]

Employment: Full-time
City: Sofia

Accounts Receivable Accountant (Temporary Contract)

For our client, a leading global employee benefits and engagement partner that opens up opportunities to help people enjoy more of what matters, we are looking for an Accounts Receivable Accountant with a 6-month contract. Main Responsibilities: Conduct financial activities related to receivables accounting in compliance with: Legal and fiscal requirements Local and international accounting standards […]

Employment: Temporary
City: Sofia

Specialist Market Development

For our trusted partner, we are looking to recruit a Market Development Specialist. Key Responsibilities: Active search for new potential clients Understanding clients needs and objectives Conduct negotiations over the phone, retain and increase the volume of sales Work towards customer acquisition and growth goals Requirements: Excellent communication and interpersonal skills to build lasting relationships […]

Employment: Full-time
City: Hybrid

Office Manager

Due to the expansion of our client- we are looking for an energetic, organized and communicative professional to join their team as an Office Manager. Essential Duties: Organizing and administering the office workflow; Coordinating meetings, schedules and work commitments; Welcoming and directing customers, guests and partners; Preparation of presentations, reports and service documents; Providing administrative […]

Employment: Full-time
City: Sofia

Finance Team Leader with German and English

Are you looking for the next challenge in your career? Do you want to lead a team, manage key accounting processes, and contribute to strategic decisions? This is your chance! What will you do? Lead and develop the accounting team, supporting their professional growth Ensure the accuracy and timely delivery of financial reports for German […]

Employment: Full-time
City: Hybrid, Sofia

Sales Operations Coordinator

We are looking for a motivated and communicative professional for the position of Operations Coordinator in the sales department. About the position: Efficiently process customer orders from start to finish, preparing all necessary paperwork and coordinating communication within the sales department Monitor and update status of orders through all stages of production and delivery, ensuring […]

Employment: Full-time
City: Sofia

Recruiter

Дияна Петрова

Diyana Petrova

  • Phone: +359 896 719 324

Apply

Upload CV (doc, docx or pdf)
The information was sent successfully