German-Speaking Support Expert

Employment: Full-time
City: Hybrid, Sofia
Salary: 2500 BGN
- 3100 BGN
/ month

Information

Description

As a German-Speaking Support Expert, you’ll be the frontline ambassador for German-speaking customers, providing top-notch assistance and resolving inquiries promptly.

Your key responsibilities will include:

  • Managing incoming customer inquiries via phone, email, and chat in German
  • Delivering precise and accurate information, resolving issues, and presenting effective solutions
  • Ensuring high levels of customer satisfaction through friendly, efficient, and empathetic assistance
  • Collaborating with internal teams to escalate complex issues and ensure prompt resolutions
  • Offering insights and suggestions to enhance our customer support methodologies and tools

Requirements:

  • Proficient in both written and spoken German and English
  • Exceptional communication and interpersonal skills
  • Strong problem-solving abilities with a customer-centric mindset
  • Previous experience in customer support or a related field is advantageous
  • Ability to thrive in a fast-paced environment and adapt to evolving priorities

Perks and Benefits:

  • Competitive salary with performance-based bonuses
  • Comprehensive training programs to enhance your skills and career development opportunities
  • An inclusive and supportive work culture that values teamwork and innovation
  • Health benefits, wellness programs, and other employee perks

Ready to make a difference in customer support while utilizing your language skills? We’re excited to hear from you! Please send us your CV in English.

License for recruitment for Bulgaria: № 2399 / 15.11.2017
License for administration and protection of personal data: № 432025 / 23.10.2017

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