Card Operations Specialist

Employment: Full-time
City: Hybrid, Sofia

Information

  • Ниво
    Mid-level

Description

For one of our clients, we are currently looking for a Card Operations Specialist to join their team.
Key Responsibilities:
  • Monitor daily card and payment operations, including successful and failed transactions, onboarding, tokenization, settlement, billing, and related processes
  • Perform daily operational controls and reconciliations across payment processors, operational platforms, and financial systems
  • Investigate and resolve transaction discrepancies, settlement differences, data inconsistencies, failed transactions, refunds, and disputes
  • Analyze transaction, authorization, settlement, billing, and financial data to identify errors, risks, and process improvement opportunities
  • Perform root cause analysis of incidents affecting payment services, card operations, and system integrations
  • Coordinate issue resolution with external vendors, payment processors, card issuers, and other service providers
  • Translate business requirements into functional and technical specifications for payment-related projects and system improvements
  • Support technical QA and testing activities in collaboration with IT and other internal departments
  • Document operational processes, change requests, technical solutions, and system integrations
  • Provide Finance with issuer-related data, daily reports, and end-of-day processor reporting
  • Support Customer Service by validating information related to refunds, failed transactions, disputes, and other payment-related cases
What We’re Looking For:
  • Bachelor’s degree in Finance, IT, Computer Science, or a related field
  • 2–3 years of relevant experience in banking, card operations, payment processing, PSPs, or a similar environment
  • Previous experience with card issuing will be considered a strong advantage
  • Basic understanding of IT environments, infrastructure, APIs, and system integrations
  • Good understanding of payment standards and financial transaction flows
  • Knowledge of the card transaction lifecycle, including authorization, clearing, and settlement
  • Experience with reconciliation processes and operational controls
  • Experience working with platforms that generate, import, export, or process transaction-related data
  • SQL and data analysis skills are considered an advantage
  • Previous experience in fraud management is a plus
  • Excellent written and spoken English and Bulgarian

Key Competencies:

  • Strong analytical and problem-solving abilities
  • Excellent attention to detail and accuracy
  • Ability to work with large volumes of data and identify inconsistencies
  • Ability to prioritize tasks and manage multiple deadlines
  • Proactive, accountable, and results-oriented approach
  • Ability to work independently while collaborating effectively with different stakeholders
  • Strong communication and coordination skills
  • Interest in technology, innovation, and continuous process improvement

What Our Client Offers:

  • Flexible working environment
  • 20 days of annual leave + 2 additional days
  • Transportation allowance
  • Food vouchers
  • Additional health and life insurance
  • Employee Assistance Program with access to psychological, financial, and legal consultations
If this opportunity matches your experience and career aspirations, we’d be happy to hear from you. All applications will be treated with strict confidentiality.
License for recruitment for Bulgaria: № 2399 / 15.11.2017
License for administration and protection of personal data: № 432025 / 23.10.2017

Skills

Recruiter

Михаела Ангелова

Mihaela Angelova

  • Phone: +359 892 210 112

Apply

Upload CV (doc, docx or pdf)

Similar jobs

Customer Success Manager

For one of our clients, we are currently looking for a Customer Success Manager to join their team. Key Responsibilities: Lead, motivate, and develop the Customer Success team Organize the team’s daily activities, priorities, workload, and responsibilities Set and monitor team KPIs and performance targets Analyze sales and operational data and identify opportunities for improvement […]

Employment: Full-time
City: Hybrid, Sofia

General Manager

Top Skills Recruitment is looking for an experienced General Manager for one of our international partners. We are seeking a hands-on and business-oriented leader who can successfully combine strategic thinking, operational management, and people leadership. The person in this role will take ownership of local operations, drive business performance, strengthen internal processes, and support the […]

Employment: Full-time
City: Sofia

Connected Product Manager

For one of our clients, an established international manufacturer and innovation leader in the consumer appliances industry, we are looking for a Connected Product Manager to lead the strategy and development of the company’s connected products ecosystem. Position Profile: Own the end-to-end connected products ecosystem across the company’s mobile applications, white-label apps, and third-party platforms […]

Employment: Full-time
City: Sofia

Accounts Payable Team Lead

Top Skills Recruitment is an agency, providing a full range of services in the sphere of HR. We assist Bulgarian and international companies in attracting the most suitable and skillful people for them. Our team consists of professionals with experience in consulting, possessing the skills needed to achieve excellent results. We are looking for new […]

Employment: Full-time
City: Hybrid, Sofia

Head of Digital Marketing

For one of our clients, we are looking for an Head of Digital Marketing. About the role: This is a senior leadership role where you will manage a large internal team and external agency partners, overseeing a multi-channel digital strategy designed to maximize customer growth, ensure positive ROI, and elevate global brand recognition. Key Responsibilities: Strategic […]

Employment: Full-time
City: Sofia

Food Operational Manager

Our client is an innovative company in the food and culinary sector, looking for a Food Operational Manager to lead and structure operational processes, ensuring smooth production, exceptional quality, and efficient delivery. Responsibilities: Oversee all operational activities – from sourcing and production to packaging and delivery; Manage suppliers, logistics, and inventory planning; Ensure compliance with food […]

Employment: Full-time
City: Sofia

Business Analyst – Payments & FinTech

For our client, an international company operating in the payments and financial technology sector, we are looking for a motivated and detail-oriented Business Analyst to join their team in Sofia. About the Role: In this role, you will be a key contributor to the development of a global payment platform supporting prepaid card services. You will […]

Employment: Full-time
City: Sofia

System Operations Engineer

For one of our client, we are looking to hire a System Operations Engineer. About the Role: The System Operations Engineer ensures the stability, availability, security, and performance of the company’s enterprise payments platform. You will monitor systems, manage incidents, perform root cause analysis, and maintain the operational integrity required to meet strict regulatory and SLA […]

Employment: Full-time
City: Fully remote, Hybrid, Sofia

Regulatory Reporting Analyst

For one of our client, we are looking to hire a Regulatory Reporting Analyst. About the Role: Тhe role is both regulatory and data-intensive. While the business owns the content of each report, you will play a critical role in governance, scheduling, validation, and facilitation of submissions, ensuring compliance and operational excellence. Key Responsibilities: Regulatory Reporting […]

Employment: Full-time
City: Hybrid, Sofia

Software Development Engineer Front end

For one of our clients, we are looking to hire a Software Development Engineer Front End. About the Role: The employee will build and maintain responsive user interfaces using React.js, develop reusable components, manage application state, and integrate with backend systems to deliver high-quality, scalable web experiences that support the global payment technology platform. Key […]

Employment: Full-time
City: Hybrid, Sofia

Recruiter

Михаела Ангелова

Mihaela Angelova

  • Phone: +359 892 210 112

Apply

Upload CV (doc, docx, pdf or png) *
The information was sent successfully