NOC Analyst

Employment: Full-time
City: Fully remote, Hybrid

Information

  • Категория
    IT
  • Ниво
    Junior, Mid-level

Description

For one of our clients, we are currently looking for a NOC Analyst to join their team.

Key Responsibilities:

  • Monitoring network, server and application health using SolarWinds, including managing alerts, dashboards and reports
  • Responding to alerts and incidents, logging tickets, and owning them through to resolution or escalation
  • Troubleshooting Cisco network infrastructure, including routers, switches and firewalls
  • Monitoring and investigating cloud and web traffic issues, covering DNS, load balancing, CDN performance and connectivity to cloud platforms
  • Escalating complex incidents to senior engineers or third-party providers, following agreed escalation paths
  • Working within established IT processes for incident, change and problem management
  • Keeping documentation, runbooks and shift handover notes accurate and up to date
  • Liaising with ISPs, vendors and internal teams during faults and planned maintenance

What We’re Looking For:

  • 2 to 3 years in a NOC, network support or IT operations role
  • Hands-on experience with SolarWinds (NPM or similar modules) for monitoring and alerting
  • Solid working knowledge of Cisco networking, including routing, switching, VLANs and basic IOS CLI troubleshooting
  • Good understanding of cloud and web traffic networking, including DNS, HTTP/S, load balancers and public cloud connectivity (AWS or Azure)
  • Proven experience of NOC operations and ticket handling in an ITSM tool such as ServiceNow, Jira Service Management or similar
  • Understanding of core IT processes, ideally ITIL-aligned incident, change and problem management
  • Strong troubleshooting skills across TCP/IP, DNS and DHCP

Nice to have:

  • CCNA, or working towards it
  • ITIL Foundation
  • Scripting basics (Python or PowerShell) for automation and reporting
  • Experience with other monitoring tools such as PRTG, Nagios, Zabbix or Datadog
  • Cloud fundamentals certification (AWS Cloud Practitioner or Azure AZ-900)
What Our Client Offers:
  • Remote/ Hybrid working environment with working hours aligned with UK time
  • Exposure to an international customer environment
  • Opportunities for professional growth and career development
  • Training and support to develop your technical skills
If this opportunity matches your experience and career aspirations, we’d be happy to hear from you. All applications will be treated with strict confidentiality.
License for recruitment for Bulgaria: № 2399 / 15.11.2017
License for administration and protection of personal data: № 432025 / 23.10.2017

Skills

Recruiter

Михаела Ангелова

Mihaela Angelova

  • Phone: +359 892 210 112

Apply

Upload CV (doc, docx or pdf)

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Recruiter

Михаела Ангелова

Mihaela Angelova

  • Phone: +359 892 210 112

Apply

Upload CV (doc, docx, pdf or png) *
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