For one of our clients, we are currently looking for a Customer Success Manager to join their team.
Key Responsibilities:
- Lead, motivate, and develop the Customer Success team
- Organize the team’s daily activities, priorities, workload, and responsibilities
- Set and monitor team KPIs and performance targets
- Analyze sales and operational data and identify opportunities for improvement
- Monitor the quality of customer and sales calls and provide coaching and constructive feedback
- Participate in recruitment and selection processes
- Ensure compliance with established procedures, quality standards, and working practices
- Identify and implement improvements to increase team efficiency and performance
- Prepare and work with sales and operational reports to support decision-making
- Contribute to the development and implementation of the team’s strategy
- Maintain effective communication with senior management and ensure a strong flow of information between management and the team
Requirements:
- Minimum 5 years of experience in team management, preferably in sales and/or customer service
- Previous hands-on experience as a telephone sales agent, customer service representative, or in a similar customer-facing role
- Experience with team organization, KPIs, performance reporting, recruitment, and call quality monitoring
- Very good command of English – B2 level or higher
- Advanced MS Office skills, particularly Excel
- Strong analytical, organizational, and communication skills
- Ability to turn data and performance insights into practical actions and improvements
- Higher education in Economics, Finance, Business Administration, Management, or a related field is considered an advantage
The Offer:
- Opportunity to join an international company in the financial services sector;
- A responsible managerial role with direct impact on team and business performance;
- Competitive remuneration and benefits package;
- Professional development opportunities;
- Dynamic and collaborative working environment.
If this opportunity matches your experience and career aspirations, we’d be happy to hear from you. All applications will be treated with strict confidentiality.
License for recruitment for Bulgaria: № 2399 / 15.11.2017
License for administration and protection of personal data: № 432025 / 23.10.2017
