We’re immediately hiring an Italian-speaking (with a proficient command of English as well) Support Associate for a quickly evolving company to handle customers’ requests.
What will you do:
- Resolve customer queries effectively, efficiently, and quickly amplify the voice of the customer by escalating customer feedback and ideas for improvement
- Impress customers with amazing brand knowledge and champion the brand at all times
- Works expertly with systems (internal and external) to investigate and resolve customers’ queries accurately and quickly
- Achieve key metrics, targets, and goals to ensure the highest level of service is delivered to customers & Deliver high-quality standards, personalize communications to customers to fit the customer’s individual style, brand values, and the required brand tone of voice
- Communicate with customers via email, phone, live chat, and social media and Effectively manage personal performance, taking a proactive approach to continuous personal development and improvement
- Take ownership of resolving a customer query and deliver on promises, ensuring the customer is kept informed and a positive resolution is achieved in the shortest timeframe possible
- Previous working experience within a customer service environment and experience in a multinational environment
- Absolutely fluent level of Italian language – both written and verbal
- Excellent English language skills (B2+)
- Excellent knowledge and use of MS Office applications
- Excellent communication, negotiation skills, and customer care skills
- Excellent organizational and problem-solving skills, as well as accuracy and attention to details
- Ability to work under targets and with deadlines, Initiative, and a willingness to learn
- Strong time management/prioritization skills and multi-tasking ability
What is in it for you? Glad you asked…
- Permanent work-from-home.
- Working on shifts: Monday – Friday in two shifts 10:00-19:00 and 11:00-20:00 on a monthly rotation.
- Opportunity to develop your career in a global company
- Free additional medical and dentist insurance
- Transportation allowance, Multisport card discount, and Corporate discounts
- Variety of company events – recognition initiatives, team buildings, monthly fruit days, breakfast, kids days in the office, free massages, and more
Let`s start your new career journey together! 🙂 Send us your updated CV in English. All applications will be treated as strictly confidential. Only short-listed candidates will be contacted.
License for recruitment for Bulgaria: № 2399 / 15.11.2017. License for administration and protection of personal data: № 432025 / 23.10.2017
Keywords: Customer support/ English/ Italian/ Английски/ Италиански/ Chat support/ Email support/ Phone support/ съпорт/ бпо/ BPO