ИЗТЕКЛА

Senior Technical Services Specialist – Portfolio Division

Employment: Full-time
City: Hybrid, Sofia

Information

  • Категория
    IT
  • Ниво
    Senior

Description

Our client has established a new Technology Support Center in Sofia, dedicated to providing enterprise-level support to customers around the globe.

Role Overview:

  •  Provide advanced technical support to enterprise customers via chat, phone, and email
  • Troubleshoot complex technical issues, including scenario reproduction and root cause analysis Collaborate closely with Product Engineering teams to identify product defects and support patch testing
  •  Accurately document customer interactions, troubleshooting steps, and solutions in the CRM system
  •  Contribute to the Knowledge-Centered Service (KCS) approach by creating and maintaining high-quality knowledge base content
  • Support team development by mentoring colleagues and sharing expertise to enhance overall team capabilities

Role Requirements:

  • Strong troubleshooting and diagnostic skills, including log and dump analysis
  • Solid logical thinking and problem-solving abilities
  • Experience with Linux and Windows administration
  • Familiarity with databases (PostgreSQL, Oracle, MS SQL)
  • Knowledge of virtualization tools (Hyper-V, VMware, Proxmox)
  • Understanding of networking (IP stack) and security protocols (HTTPS, VPN, TLS, firewalls)

What’s In It for You:

  • Enjoy a flexible hybrid work model: 3 days in the office, 2 days from home
  • Receive monthly food vouchers worth 200 BGN
  • Benefit from 20 days of paid annual leave
  • Thrive in a dynamic, supportive team culture that values continuous learning and professional growth
  • Be part of a brand-new tech center and help build something impactful from day one
  • Collaborate with global enterprise clients and work with cutting-edge security technologies
  • Ready to bring your skills to the next level and make a global impact?

Apply now and let’s talk!

Only short-listed candidates will be contacted.

License for recruitment for Bulgaria: № 2399 / 15.11.2017.
License for administration and protection of personal data issued: № 432025 / 23.10.2017

Skills

Recruiter

Михаела Ангелова

Mihaela Angelova

  • Phone: +359 892 210 112

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Recruiter

Михаела Ангелова

Mihaela Angelova

  • Phone: +359 892 210 112