Customer Support Agent with English, French or Spanish (FOREX)

Employment: Full-time
City: Sofia

Information

  • Категория
    Contact centers and business services
  • Ниво
    Mid-level

Description

For our customer – a quickly-evolving international company, we are looking for a Customer Support Agent with English, French or Spanish (FOREX).

Responsibilities:
-Responding to customers’ queries and providing support in a timely and accurate way via phone, email, or live chat.
-Helping customers by identifying problems, researching answers, and guiding the customers through corrective steps.
-Assisting all client-facing departments and the customer support team where applicable.
-Providing information and educating customers regarding Company’s services and products.
-Providing quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals), and overall trading inquiries.
-Maintaining a balance between company policy and customer benefit in decision-making.
-Handling issues in the best interest of both customers and the Company Inform customers about the internal regulations and procedures of the Company.
-Updating Customer records when necessary.
-Ensuring all duties are done in line with the necessary KYC, AML, GDPR, and Due diligence controls.
Provide top-quality customer support during the entire customer journey

Requirements:
–Experience in Customer support within the FOREX industry or financial market.
-Excellent knowledge of English, Spanish, French or Russian 
-Ability to maintain high-level performance to reinsure that KPIs are met.
-Desire and passion for continuous learning, improvement, and innovation.
-Excellent problem-solving skills, the ability to perform efficient troubleshooting.
-Excellent communication skills and professionalism.
-Great work ethic, self-motivation, and being a team player

Working hours (shifts): 18:00-03:00 or 00:00-09:00 / 10:00-19:00h or 11:00-20:00h

Benefits:
-Competitive remuneration packages
-Food Vouchers
-Bonus system
-Career opportunities

Are you ready to take your career to the next level? Send your CV in English!
License for recruitment for Bulgaria: № 2399 / 15.11.2017.
License for administration and protection of personal data issued: № 432025 / 23.10.2017

Skills

Recruiter

Снежана Просеникова

Snezhana Prosenikova

Apply

Upload CV (doc, docx or pdf)

Similar jobs

Accounting and Reporting expert

Top Skills Recruitment is an agency, providing a full range of services in the sphere of HR. We assist Bulgarian and international companies in attracting the most suitable and skillful people for them. Our team consists of professionals with experience in consulting, possessing the skills needed to achieve excellent results.   For our clients, we […]

Employment: Full-time
City: Hybrid, Sofia

Network Engineer (24/7 shifts)

For our client, an international network service provider, we are looking for an experienced Network Engineer to join their team. Main Responsibilities: Owns incidents, resolves them swiftly, and drives through to final fix, working with customers and other internal and external teams as appropriate. Working with the vendor’s TACs regarding platform issues Provides concise and […]

Employment: Full-time
City: Fully remote

Senior Accountant

Top Skills Recruitment is an agency, providing a full range of services in the sphere of HR. We assist Bulgarian and international companies attract the most suitable and skillful people. Our team consists of professionals with experience in consulting, possessing the skills needed to achieve excellent results. Our client, a leading Canadian telecommunication company, is seeking talented […]

Employment: Full-time
City: Sofia

Sales Development Representative with German or English

For our customer, a BPO company, we are looking for Sales Development Representatives. Responsibilities: • Establishes robust pipeline within the client CRM and maintains accurate data • Big-picture thinking through follow up calls, leaving voice mails, email correspondence, coordinating appointments, presenting metrics • Embraces that the B2B deals starts with engaging in a meaningful conversation […]

Employment: Full-time
City: Burgas, Fully remote, Hybrid, Plovdiv, Ruse, Sofia, Varna

Sales administrator with German or French

You can become part of an amazing team and a dynamic, young and friendly environment with many opportunities. Key responsibilities: • Working in Sales department • Managing and entering the incoming queue of orders from the business country • Performing written communication with corporate customers and business partners • Working in an international and dynamic […]

Employment: Full-time
City: Hybrid, Sofia

Digital Marketing Specialist(SEO)

Our client specializes in creating beautiful and original caricatures and portraits. Responsibilities: Identifying growth opportunities by analyzing user behavior patterns. Formulating and systematically implementing hypotheses to increase conversions within the Customer Journey Map (CJM). Developing and prototyping high-converting landing pages. Planning and conducting A/B tests to optimize effectiveness. Assisting in conducting SEO audits, including keyword […]

Employment: Full-time
City: Fully remote, Hybrid, Sofia

Junior Financial Analyst

Our client specializes in creating beautiful and original caricatures and portraits. Responsibilities: Actively participating in the development of financial models and forecasts to fuel our international expansion and strategic initiatives; Involving in regular financial reporting (PnL, Cashflow & Balance) and operational metrics tracking to identify trends and opportunities for growth; Collaborating with top and department […]

Employment: Full-time
City: Fully remote, Hybrid, Sofia

Senior Network Consultant

Position Overview: Our client is a leading technology consulting firm specializing in providing innovative solutions in networking, security, and infrastructure. Their team of experts is dedicated to delivering high-quality services to clients across various industries. They are seeking a highly experienced Senior Network Consultant to join their team and contribute to their mission of delivering […]

Employment: Full-time
City: Sofia

Sales Representative with German or French

Our client is an independent brokerage offering Forex, CFD, and Spread Betting trading. Job Purpose: Develop the market by mainly converting interested prospects through sales activities and help them through the account opening process. Primary responsibility: • Client Base Expansion: Actively contribute to the growth of our client base by engaging in sales activities. This […]

Employment: Full-time
City: Sofia

Account Manager with German and English

For one of our partners – an international company – we are looking for an Account Manager with German and English.   Main Responsibilities: Active support of existing partners in the Value Added Distribution segment for the products of the manufacturer Dell Technologies. Comprehensive and solution-oriented advice and support for our customers on the phone. […]

Employment: Full-time
City: Hybrid, Sofia

Recruiter

Снежана Просеникова

Snezhana Prosenikova

Apply

Upload CV (doc, docx or pdf)
Информацията беше изпратена успешно.