Customer Support Agent with English, French or Spanish (FOREX)

Employment: Full-time
City: Sofia

Information

Description

For our customer – a quickly-evolving international company, we are looking for a Customer Support Agent with English, French or Spanish (FOREX).

Responsibilities:
-Responding to customers’ queries and providing support in a timely and accurate way via phone, email, or live chat.
-Helping customers by identifying problems, researching answers, and guiding the customers through corrective steps.
-Assisting all client-facing departments and the customer support team where applicable.
-Providing information and educating customers regarding Company’s services and products.
-Providing quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals), and overall trading inquiries.
-Maintaining a balance between company policy and customer benefit in decision-making.
-Handling issues in the best interest of both customers and the Company Inform customers about the internal regulations and procedures of the Company.
-Updating Customer records when necessary.
-Ensuring all duties are done in line with the necessary KYC, AML, GDPR, and Due diligence controls.
Provide top-quality customer support during the entire customer journey

Requirements:
Experience in Customer support within the FOREX industry or financial market.
-Excellent knowledge of English, Spanish, French or Russian 
-Ability to maintain high-level performance to reinsure that KPIs are met.
-Desire and passion for continuous learning, improvement, and innovation.
-Excellent problem-solving skills, the ability to perform efficient troubleshooting.
-Excellent communication skills and professionalism.
-Great work ethic, self-motivation, and being a team player

Working hours (shifts): 18:00-03:00 or 00:00-09:00 / 10:00-19:00h or 11:00-20:00h

Benefits:
-Competitive remuneration packages
-Food Vouchers
-Bonus system
-Career opportunities

Are you ready to take your career to the next level? Send your CV in English!
License for recruitment for Bulgaria: № 2399 / 15.11.2017.
License for administration and protection of personal data issued: № 432025 / 23.10.2017

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