Our client is an independent brokerage offering Forex, CFD, and Spread Betting trading.
Job Purpose: Develop the market by mainly converting interested prospects through sales activities and help them through the account opening process.
Primary responsibility:
• Client Base Expansion: Actively contribute to the growth of our client base by engaging in sales activities. This includes reaching out to promising leads, guiding them through the account opening process, and fostering a positive onboarding experience.
• Client Queries Management: Address general client inquiries promptly and effectively through various channels, such as chat, telephone, email, and Salesforce. Provide comprehensive and insightful responses to ensure client satisfaction.
• Relationship Building: Establish and nurture relationships with potential clients and business partners. Maintain excellent client relationships by understanding their needs and providing exceptional support.
• Sales & Support Planning: Collaborate in the planning and execution of Sales & Support strategies. Contribute valuable insights to enhance these plans, ensuring alignment with organizational objectives.
• International Event Participation: Represent the company at international events to promote brand awareness and engage with potential clients. Contribute to creating a strong presence and networking opportunities.
• Skill Development: Actively develop skills in marketing, social media, and event organization. Collaborate with relevant departments to contribute to overall organizational success.
Qualifications:
• Educational Background: Undergraduate degree in Economics/Finance or other relevant
• Fluent German or French speaker with excellent written skills
• English is a must
• Customer Service skills and experience
• Communication Skills
• Adaptability
• CRM System Knowledge: Familiarity with CRM systems, such as Salesforce(advantage)
• Financial Market Understanding: Knowledge of FX and CFD markets, as well as derivative products(advantage)
The offer:
• Additional health insurance
• 20 days paid annual leave
• Bonus system
• On-site work
• Standard working hours with the possibility of flexibility
• Nice and friendly environment
Please send your CV in English!
