Service Desk Agent with German

We are currently partnering with a well-established international technology and consulting company with over 20 years of experience, delivering large-scale cloud and digital transformation solutions across Europe and North America.

The company is expanding its team and is looking for Service Desk Agents with German to join a newly launched project supporting internal users in an international corporate environment.

What you’ll be doing:

• Handle incoming technical requests via phone and ticketing system.
• Troubleshoot common IT issues such as login problems, VPN access, MFA, account locks, and software installations.
• Provide clear and professional support in German and English.
• Ensure high customer satisfaction through effective communication and problem-solving.
• Document cases accurately and follow internal procedures.
• Collaborate with team members to maintain consistent, high-quality support.

What we’re looking for:

• Very good command of German and English (B2/C1 level);
• Strong communication and problem-solving skills.
• Interest in IT and technology, along with a desire to explore new areas of development.
• Ability to manage multiple requests and stay organized.
• Positive, team-oriented, and customer-focused mindset.

What you’ll get:

• Opportunity to start or grow your career in an international IT environment.
• Structured onboarding and a dedicated training program.
• Work on a real corporate project (supporting internal users, not external customers).
• Long-term and stable opportunity within a global organization.
• Collaborative team and supportive working environment.

• Primarily a remote role, based in Bulgaria.
• The onboarding and training period includes a temporary onsite presence in Sofia.
• After onboarding, the role continues remotely, with occasional team events if needed.