ИЗТЕКЛА

Senior Technical Solutions Specialist – ADM Team

Заетост: Пълен работен ден
Град: Hybrid, София

Информация

  • Категория
    Контактни центрове и бизнес услуги, IT
  • Ниво
    Старши

Описание

Our client has established a new Technology Support Center in Sofia, dedicated to providing enterprise-level support to customers around the globe.

What You’ll Be Doing:

  • Provide advanced technical support to customers via chat, phone, and email
  • Diagnose and resolve complex technical issues, including scenario reproduction and root cause analysis
  • Collaborate with Product Engineering to identify bugs, test patches, and drive issue resolution
  • Accurately document support activities, findings, and solutions in the CRM system
  • Contribute to a Knowledge-Centered Support (KCS) approach by creating and maintaining high-quality knowledge base content
  • Mentor and support team members, sharing expertise to foster continuous learning and improvement

What You Need to Succeed:

  • Proven experience in troubleshooting Windows 10, 11, and Windows Server environments
  • Strong understanding of software lifecycle management and application support workflows
  • Solid knowledge of network protocols (HTTP/HTTPS) and foundational server troubleshooting
  • Hands-on experience with databases, including writing SQL queries and analyzing logs
  • Familiarity with web services (REST, SOAP) and their integration into enterprise applications
  • Basic understanding of security concepts such as encryption, SSL/TLS, and secure communication

What’s In It for You:

  • Enjoy a flexible hybrid work model: 3 days in the office, 2 days from home
  • Receive monthly food vouchers worth 200 BGN
  • Benefit from 20 days of paid annual leave
  • Thrive in a dynamic, supportive team culture that values continuous learning and professional growth
  • Be part of a brand-new tech center and help build something impactful from day one
  • Collaborate with global enterprise clients and work with cutting-edge security technologies

Ready to bring your skills to the next level and make a global impact?
Apply now and let’s talk!

Only short-listed candidates will be contacted.

License for recruitment for Bulgaria: № 2399 / 15.11.2017.
License for administration and protection of personal data issued: № 432025 / 23.10.2017

Умения

Рекрутър

Михаела Ангелова

Михаела Ангелова

  • Телефон: +359 892 210 112

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Рекрутър

Михаела Ангелова

Михаела Ангелова

  • Телефон: +359 892 210 112