Join a global leader in Unified Communications and collaboration technologies with millions of users worldwide. As a Senior Business Process Consultant focusing on Quote-to-Order (Q2O), you will lead process transformation initiatives that simplify complexity, optimize efficiency, and deliver measurable business results across a global enterprise.
What You Will Do:
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Lead the analysis, reengineering, and optimization of Q2O business processes to improve efficiency and deliver measurable results.
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Engage stakeholders across IT, Product, Sales, and Operations, translating requirements into scalable process improvements.
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Define and document workflows, KPIs, and acceptance criteria aligned with enterprise standards.
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Create and groom user stories for Salesforce CPQ, SAP, ServiceNow, BI tools, and other enterprise systems.
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Facilitate process workshops and drive alignment and adoption across global teams.
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Apply Lean Six Sigma, Agile, and process excellence frameworks to deliver incremental and transformational improvements.
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Act as a change leader, enabling the successful adoption of process and system improvements.
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Ensure measurable benefits through performance tracking, reporting, and cost-saving initiatives.
What We Are Looking For:
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Bachelor’s or Master’s degree in Business Administration, IT, or related field.
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3+ years of experience in Business Process Management, ideally within Quote-to-Cash or Quote-to-Order domains.
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Strong knowledge of Lean Six Sigma (Green Belt or higher preferred), Agile, and process excellence frameworks.
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Hands-on experience with Salesforce CPQ, SAP, Jira, ServiceNow, and BI tools.
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Excellent facilitation, stakeholder management, and communication skills in English.
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Self-driven mindset with a focus on cost optimization and operational excellence.
Why This Role Stands Out:
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🌍 Global Impact: Influence critical business processes used by millions of end users.
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⚡ Innovation-driven environment: Work with secure and resilient platforms at the core of business strategy.
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🤝 Collaborative culture: Engage with diverse, cross-functional teams in an Agile/SAFe framework.
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📈 Professional growth: Competitive compensation and career development within a forward-looking global tech organization.
If you are enthusiastic about business transformation, measurable process impact, and fostering global collaboration, this is your opportunity to advance your career and make a meaningful difference.
All applications will be treated as strictly confidential.
Only short-listed candidates will be contacted.
License for recruitment for Bulgaria: No 2399 / 15.11.2017
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