Business Tools Support Specialist

Top Skills Recruitment is a recruitment agency established by professionals with many years of
experience in Business Process & IT Outsourcing. Our higher aim is to find and bring out the best in our candidates so they can land their desired job and, at the same time, deliver high-standard services to our clients. We assist people in their quest for the right career opportunity.

This role is ideal for candidates who are passionate about technology, problem-solving, and delivering high-quality user support in a fast-paced international environment. You will be at the front line of IT operations, ensuring business-critical applications and tools (Salesforce, ServiceNow, Identity & Order Management, Licensing Tools, CPQ, etc.) run smoothly and efficiently for employees and partners across the globe.

Key Responsibilities:

• Act as the first point of contact for internal and external users, handling requests and
• issues via email, self-service portal, and occasionally by phone.
• Diagnose, troubleshoot, and resolve incidents related to business applications
• (Salesforce, CPQ, ServiceNow, Identity & Order Management, Licensing tools, etc.).
• Ensure accurate ticket documentation, categorization, and prioritization within SLAs.
• Escalate complex issues to L2/L3 teams while ensuring proper knowledge transfer and
• follow-up.
• Communicate status updates and solutions clearly to stakeholders, maintaining high
• levels of customer satisfaction.
• Collaborate with global colleagues to continuously improve processes, support efficiency, and system stability.

What You Bring:

• 0–2 years of experience in IT/business application support (internships or first-line
• support roles also considered).
• Strong communication, analytical, and problem-solving skills.
• Proactive, adaptable, and customer-oriented mindset.
• Solid technical foundations – basic knowledge of business applications or IT systems.
• Bachelor’s or advanced degree in IT, Business, or related field (or relevant experience).
• Excellent English skills (C1); German (B2+) is a strong advantage.

Why This Opportunity? 

• Work for a global tech leader with millions of active users worldwide.
• Gain hands-on experience with enterprise-level platforms (Salesforce, ServiceNow, CPQ,
• Identity Management).
• Be part of an international team, learning from senior experts while building your career
• in IT.
• Competitive salary, career progression, and professional development opportunities.