Top Skills Recruitment is looking for a Client Success Specialist with German on behalf of its client, an established international financial services company with more than 20 years of experience in the global financial markets.
We are looking for a motivated, client-focused and ambitious professional to support German-speaking clients and, over time, grow into an account representative role. The ideal candidate speaks fluent German, has a solid understanding of finance and financial markets, and communicates clearly and confidently. They are eager to learn, comfortable working with clients across different channels, and work with professionalism, accuracy and integrity.
What You Will Do:
- Assist German-speaking clients by phone, chat and email, giving clear, accurate and professional answers to their questions about accounts, platforms and services
- Keep client records and interactions up to date in Salesforce
- Build long-term, trust-based relationships with clients and understand their needs and goals
- Keep up with developments in global financial markets, including currency movements, macroeconomic trends and key economic events, so you can have informed conversations with clients
- In the account management stage, turn interested prospects into active clients and help grow the German-speaking business
- Share ideas and client feedback that help improve service and outreach strategies
- Represent the company at international finance events and industry conferences
What You Bring:
- Fluent German (minimum C1), spoken and written. This is a must.
- Very good English, as English is the working language of the team
- A degree in Economics, Finance or a related field, or relevant experience in the financial or investment sector
- A good understanding of financial markets and investment products, including currencies, macroeconomics and complex financial instruments
- Strong communication skills and a client-focused attitude
- Ambition to grow into a sales role, and motivation to work towards targets
- Experience with CRM systems such as Salesforce is an advantage
What’s In It for You:
- Competitive base salary, plus quarterly performance bonuses once you move into account management
- A clear career path from support to sales, with real opportunities to advance in a growing international company
- Ongoing professional training in financial markets, sales and negotiation
- Opportunities to travel to the company’s international offices in Europe and the Americas
- Additional health and dental insurance, a multisport card, and an employee referral programme
- A friendly, dynamic and international team where your ideas are heard
