As a German-Speaking Support Expert, you’ll be the frontline ambassador for German-speaking customers, providing top-notch assistance and resolving inquiries promptly.
Your key responsibilities will include:
- Managing incoming customer inquiries via phone, email, and chat in German
- Delivering precise and accurate information, resolving issues, and presenting effective solutions
- Ensuring high levels of customer satisfaction through friendly, efficient, and empathetic assistance
- Collaborating with internal teams to escalate complex issues and ensure prompt resolutions
- Offering insights and suggestions to enhance our customer support methodologies and tools
Requirements:
- Proficient in both written and spoken German and English
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with a customer-centric mindset
- Previous experience in customer support or a related field is advantageous
- Ability to thrive in a fast-paced environment and adapt to evolving priorities
Perks and Benefits:
- Competitive salary with performance-based bonuses
- Comprehensive training programs to enhance your skills and career development opportunities
- An inclusive and supportive work culture that values teamwork and innovation
- Health benefits, wellness programs, and other employee perks
Ready to make a difference in customer support while utilizing your language skills? We’re excited to hear from you! Please send us your CV in English.
License for recruitment for Bulgaria: № 2399 / 15.11.2017
License for administration and protection of personal data: № 432025 / 23.10.2017
